How to Contact Customer Support
You can submit a request through our contact form and we will respond via email as soon as possible.
You can also reach us directly by sending an email to [email protected]
You can also reach us directly by sending an email to [email protected]
Frequently Asked Questions
I just bought a subscription but when I log in, it says Expired.
Typically this is due to two different subscriptions. You have purchased a SoloStats Subscription but your WebReports has expired. We have eliminated this two subscription issue by making all SoloStats123, Touch and LIVE FREE for stat taking. You just pay for reporting to see Aggregate Stats at WebReports or in SoloStats. Please make sure to upgrade SoloStats123 to the latest version. Press the About button - it should be Version 3.5 or higher.
Other times there is confusion between Rotate123 and WebReports. Rotate123 is for doing Formations and has nothing to do with Stats or Stat Reports. To get WebReports buy a Starter Bundle or higher. To review the Bundle Options click here - Bundles 2017.
Other times there is confusion between Rotate123 and WebReports. Rotate123 is for doing Formations and has nothing to do with Stats or Stat Reports. To get WebReports buy a Starter Bundle or higher. To review the Bundle Options click here - Bundles 2017.
How do I cancel my monthly auto renewal?
Canceling a subscription's monthly auto renewal cancels all future scheduled payments of that subscription. A subscription can be canceled up until the day before the next scheduled payment in order for you not to be charged. If you have an annual subscription, it does not auto renew, so it will just expire at the end of the subscription year.
- Use this link: https://www.paypal.com/myaccount/autopay/
- Locate Rotate123 and select it.
- Scroll to the bottom of the page and click "Remove PayPal as payment method"
If you can't find Rotate123, it could be that you were not logged into PayPal when you made the purchase. We can cancel it for you. Contact us at: [email protected].
Thanks!
- Use this link: https://www.paypal.com/myaccount/autopay/
- Locate Rotate123 and select it.
- Scroll to the bottom of the page and click "Remove PayPal as payment method"
If you can't find Rotate123, it could be that you were not logged into PayPal when you made the purchase. We can cancel it for you. Contact us at: [email protected].
Thanks!
I'd like to pay one time by Invoice
How do I stat an Assist when someone other than the setter sets the ball?
First enter the kill. Then the Assist button will activate. Press Assist and the player who set the ball. The same process applies to double blocks. Enter one player and the earned block. Press Assist and the second player.
Can I use SoloStats off line?
Yes. SoloStats123, LIVE and TOUCH can all be used Off Line. Stats will be stored locally. To upload stats to WebReports, press Backup.
i forgot my password
Follow this link www.rotate123.com/member/ws_login?redirect=%2Fmember%2Fhome%2Fws_web_reports
and press RESET PASSWORD.
and press RESET PASSWORD.
How do i use maxpreps?
Follow this link - Maxpreps Export
My stats from solostats aren't showing up in webreports.
In SoloStats, press Backup and make sure the progress bar goes to 100%. Then launch a new WebReports page and you stats should be there. SoloStats tries to backup stats automatically while you take stats if you have a good internet connection. However, many gyms don't have connections so you will need to do a manual backup when you get home.